Understanding our Policies
These policies provide guidance for the following:
- What kind of items are allowed to be sold on OfferUp and posting rules
- Our Community Guidelines and conduct standards
- How you should fulfill and ship orders
- What type of support is expected from you after a buyer has made a purchase and How OfferUp Pro Purchase Protection works
- How to communicate with buyers in case they request a refund or something doesn't go as planned
Pro Sellers must comply with these policies and remain in good standing. Failure to comply with these policies may lead to various consequences, including but not limited to account restrictions, cancellation of orders, removal of listings, or monetary losses. For more information, please see our Terms of Service.