Manage Orders

The orders feature gives you, the seller, a quick glance at each order status, image, SKU, price, and more. If you’re looking for the refund status of an order, you can find it on the Order Details page when clicking on an order. 

Note: OfferUp is currently unable to provide visibility into requested refunds or opened claims from buyers. 

Click here to skip to a definition of order statuses.

To view your orders, click  in the left navigation bar.

When viewing your orders, you can click on any individual order to view the Order Details page, which includes a more detailed view of the order as well as shipping and billing information.

How to cancel, refund, and fulfill an order

You can easily manage your orders in the OfferUp Pro portal by clicking on the right side of the order. This button allows you to Fulfill, Cancel, or Refund an order. Once you’ve successfully updated an item, you’ll see this banner:

Depending on the status of your order, certain actions will be available.

Status	Action available
	Fulfill order, Cancel order
	Edit fulfillment, Refund order
	Refund order

If an order has been refunded or canceled, no actions will be available.

Cancel order

Select the reason for canceling the order and provide any helpful comments for the customer, such as when the item will be back in stock, then click Save. This is a permanent action and cannot be undone.

Refund order

Select the reason for refunding the order and provide any comments if necessary, then click Save. This is a permanent action and cannot be undone.

Fulfill order

Select the Carrier, Service type, and enter the Tracking number, then click Save.

Understanding order status

You’ll see the order status of your items on the left in each line item view. These statuses are only visible to you, not to buyers. To better understand each status, see the table below. 

Status	Definition
	Order fully accepted and made available to you, the seller, to acknowledge and accept or cancel. Or, the order has been received and acknowledged with a timestamp below the order number.
	Order canceled by you before a fulfillment was made.
	Order has been acknowledged and has a fulfillment provided by you.
	Order successfully fulfilled and updated when delivered to the buyer.